Last updated: October 27, 2026
At Figmolt (Webmolt Softtech Solution), we are committed to transparent and ethical billing. Because we offer a pay-as-you-go model with ₹0 fixed upfront lock-in, you maintain total control over your restaurant software expenses. This document details our policy regarding cancellations, refunds, and billing adjustments.
For merchants utilizing our standard Dine-In (0.5%–1%) and Direct Online Delivery (5%) plans, fees are only incurred when orders are successfully received and recorded in your system. In the event of a test transaction, voided ticket, or demonstrably fraudulent duplicate order, our support team will adjust and credit the fee on your next monthly statement upon review.
If your outlet is on a prepaid Custom Flat Monthly Plan:
All payments made by diners for food orders (via Cash, UPI, or card) are settled directly with the restaurant merchant. Figmolt is a software technology provider and does not collect or retain diner order funds. Any refund, replacement, or cancellation of a food order must be handled directly between the diner and the restaurant management.
Funds deposited by diners into restaurant VIP wallets or prepaid meal subscription passes are held in your restaurant's bank account via direct merchant UPI. In the event a customer requests a cash-out or refund of their wallet balance, the restaurant owner handles the disbursement directly using their POS admin refund console.
To submit an inquiry regarding an invoice or request an eligible refund, please email our billing team at support@figmolt.com with your registered restaurant name, registered phone number, and transaction receipt. We review and process all verified refund requests within 5 to 7 business days.